NORWALK, Conn. – Xerox (NYSE: XRX) has signed a definitive agreement to acquire
WDS, a firm that provides technical support, knowledge management and related
consulting to the world’s largest wireless telecommunication brands.
WDS uses a proprietary cloud-based platform called GlobalMineTM to capture, analyze
and manage millions of technical support interactions across thousands of different
mobile device types. WDS uses this data to help clients adjust, in real-time,
any systemic issues and/or customer experience problems that their end-users may
be experiencing with their devices or service.
Based in the United Kingdom, WDS has over 2,000 employees in the United States,
United Kingdom, South Africa, Singapore, Australia and New Zealand.
“WDS’s expertise in the telecommunications industry strengthens Xerox’s already
broad portfolio of customer care solutions – differentiating us as a trusted partner
for a rapidly evolving industry that requires reliable, accessible and scalable
ways to support the complexity of their consumers’ needs,” said Chris Tranquill,
president of the Xerox Telecommunications and Technology group.
Through its more than 48,000 call center employees who support clients in 150
locations, Xerox is a leading provider of customer care solutions, handling more
than a million consumer interactions every day via the phone and Web.
Founded in 1995, WDS is led by CEO David Ffoulkes-Jones, who will continue with
the company after the acquisition closes. “By focusing on the customer experience,
wireless brands can drive greater loyalty and differentiation,” said Ffoulkes-Jones.
“With Xerox, we now have the ability to accelerate our global expansion, add more
value to our customers and deliver greater opportunities to our employees.”
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading
enterprise for business process and document management. Its technology, expertise
and services enable workplaces – from small businesses to large global enterprises
– to simplify the way work gets done so they operate more effectively and focus
more on what matters most: their real business. Headquartered in Norwalk, Conn.,
Xerox offers business process outsourcing and IT outsourcing services, including
data processing, healthcare solutions, HR benefits management, finance support,
transportation solutions, and customer relationship management services for commercial
and government organizations worldwide. The company also provides extensive leading-edge
document technology, services, software and genuine Xerox supplies for graphic
communication and office printing environments of any size. The 140,000 people
of Xerox serve clients in more than 160 countries. For more information, visit
http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For
investor information, visit http://www.xerox.com/investor